Memorial Product Guarantees

At New Southgate Cemetery & Crematorium, we take pride in providing high quality memorial products and customer service. We understand the importance of a memorial to our families as a lasting tribute to their loved one. Our teams take exceptional care to fulfil our customer orders.

From time to time, usually, due to matters out of our control, some memorial products may develop unexpected defects. If your memorial develops a defect, our experienced colleagues will be on hand to assess it and assist with enquiries and repairs. 

We are committed to ensuring that our families are feeling fulfilled and comforted by every visit to their memorial plot on our grounds throughout their memorial lease period. Therefore, we provide the following guarantees on our memorial products:

  • Material defects - 50-year guarantee
  • Re-levels - one free re-level within first 2 years
  • Fixings – free within first 2 years (this could be things like repointing e.g., if kerbs have come loose naturally)
  • Lettering – free re-lettering within first 2 years (apart from 20-day plaques which is 1 year only).