t: 0208 361 1713

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

New Southgate Cemetery & Crematorium
Brunswick Park Road
New Southgate
N11 1JJ

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@newsouthgatecemetery.co.uk


Recent Testimonials

"I write with thanks and praise for all the members of your staff that I have dealt with since my Father died last December and his ashes were finally scattered on 18 November.
This new and traumatic experience for me was made so much easier by their professional, patient and undertsanding approach, along with faultless efficiency."
JOSEPHINE WHITE

"Just a short note to say thank you for all that your staff have done to New Southgate Cemetery and in the participation of burials at the graveside. I have dealt with New Southgate for a number of years now, and in all honesty it gives me such confidence when knowing I have a burial there, than any other cemetery."
PETER DEMETRIOUDemetriou & English Funeral Directors

"On behalf of myself, husband and daughter, I would like to thank you and your staff for arranging the memorial, ashes and placing the memorial with such care and thoughtfulness. It made this sad time so much easier to do."
SUE FLORIN

"The service you gave was outstanding. Thank you."
MRS R NUNZIATA & FAMILY

"Hi Adina, Many thanks for your Email just received. I will look forward to seeing the mason's completed work in due course and to receiving relevant documents. You have made an old lady very happy as I was quite worried as to procedure etc. Once again thank you for all your help. Some people make the world a nicer place to live in. You are one of those people."
IRIS

"Dear Madeline Thank you so much for all the trouble & attention you have given me over 11 years. The photo of the stone is really good and I do appreciate it very much as I am house bound. I will arrange to come and see it in the summer when I can arrange a lift. I feel as if The Lambert family have been moved from a dark & sunken area into the sunny grave like others who died in that terrible war. Thank you once again."
MRS J CASHFORD
(Mrs Cashford is 84 years old and lost 6 members of her family in one day during World War II. Who like thousands of others were buried in communal graves)

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

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Feedback Form